Contact

We answer every message. For a question about an order, please include your order number so we can find it straight away.

Second Pull Coffee customer care
Email: support@secondpullcoffee.com
Phone: +1 (408) 660-8537
Hours: Monday – Friday, 9:00 AM – 5:00 PM (ET)
SecondPullCoffee, 5250 Knollwood Dr, Parma, OH 44129, United States.

Before you write

• Where is my order? The tracking link is in your dispatch email. Orders arrive in 7–10 business days.
• Condition: see what open box means.
• Returns: 30 days from delivery — see our returns policy.
• A fault: see the 1-year warranty and include a short video of the problem.
• Looking after it: our descaling guide.

SecondPullCoffee is an independent retailer. We are not affiliated with, endorsed by, or sponsored by Breville. Breville and Barista Express are trademarks of Breville Pty Ltd and identify the product. The warranty on units we sell is provided by Second Pull Coffee, not by Breville.